The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.
Join the Great Ocean Road Coast and Parks Authority as a Lightstation Attendant and play a key role in delivering exceptional visitor experiences at the iconic Cape Otway Lightstation.
This is a hands-on, customer-facing role where no two days are the same. As an all-rounder, you’ll support the day-to-day operations across housekeeping, ticketing, and the café, helping ensure the site is welcoming, clean, and running smoothly for all visitors.
What You’ll Do
In this varied and dynamic role, you will:
- Deliver outstanding customer service as the first point of contact for visitors
- Process ticket sales, retail transactions, and assist with group bookings
- Prepare and serve coffee, food, and beverages in the café
- Carry out general cleaning and housekeeping duties, including accommodation and amenities
- Assist with guest check-in/check-out and accommodation coordination
- Maintain high standards of cleanliness, hygiene, and presentation across the site
- Support opening and closing procedures and ensure site security
- Monitor visitor flow, including carpark and gate areas
- Handle customer enquiries and complaints professionally
- Maintain stock levels, including linen, cleaning supplies, and retail items
- Contribute to a friendly, positive team environment
- Ensure compliance with OHS policies and safe work practices
- Share knowledge of the Lightstation and surrounding region with visitors
What We’re Looking For
We’re seeking enthusiastic and reliable team members who thrive in customer-facing environments.
Essential:
- Experience in tourism, hospitality, or customer service roles
- Strong communication and interpersonal skills
- Practical experience with cleaning and housekeeping duties
- Ability to work independently and as part of a team
- Good time management and organisational skills
- A proactive, can-do attitude with a focus on customer satisfaction
Desirable:
- Barista/coffee-making experience
- Food handling certificate
- Responsible Service of Alcohol (RSA)
- First Aid certificate
Mandatory Requirements:
- Current Driver’s Licence
- Working with Children Check
- National Police Check
- Valid Australian work rights
Why Work With Us?
- Work in a stunning coastal location at one of Victoria’s most iconic landmarks
- Be part of an organisation dedicated to protecting and enhancing the Great Ocean Road
- Enjoy a varied role with opportunities to learn across hospitality, tourism, and operations
- Join a supportive and collaborative team environment
- Contribute to creating memorable experiences for visitors from around the world
Everyone is welcome at the Authority.
Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.