Procurement
Procurement at Great Ocean Road Parks and Coast Authority (Authority)
The procurement practices adopted by the Authority align with the Victorian Government Purchasing Board (VGPB) policies and directives established under the Financial Management Act 1994. Further information on supplying to the Victorian Government is available on the Buying for Victoria website.
Supplier Code of Conduct
The Authority is committed to ethical, sustainable and socially responsible procurement. To ensure that suppliers maintain the same values, the Victorian Government has established a Supplier Code of Conduct (the Code). The Code commenced on 1 July 2017 and is applicable to all general government sector contracts, agreements and orders for the supply of goods and services, and construction works and services.
The Code outlines the minimum ethical standards in behaviour that suppliers will aspire to meet when conducting business with, or on behalf of, the Victorian Government in the areas of:
- integrity, ethics and conduct
- conflict of interest, gifts, benefits and hospitality
- corporate governance
- labour and human rights
- health and safety; and
- environmental management
Visit the Buying for Victoria website for a copy of the Code and other helpful resources for Suppliers.
Tender Portal
The Authority utilises the Victorian Government’s electronic tendering portal ‘TendersVic’ for all publicly advertised procurement opportunities.
Suppliers interested in participating in public tenders issued by the Authority should register their details on the TendersVic System
Supplier Onboarding
All of our suppliers of corporate goods and services are required to provide business information to eftsure for independent verification before conducting business with, and getting payment from us.
eftsure processes, in particular, the verification phone call made to new suppliers, assure that your details are genuine and accurate.
Business information required for verification includes:
- bank details
- ABN
- trading name
- GST registration
- company contact.
Supplier onboarding and data management
We've introduced a new system for the set-up and management of supplier data.
Provided by eftsure, the system is robust and recognised for protecting supplier payments against fraud and error by validating ABN, GST registration status and bank account details to ensure payments are made to the intended recipient.
Commencing September 2026, every supplier conducting business with us will need to provide this information through the eftsure portal.
About eftsure
eftsure is an independent, real-time, continuous controls monitoring system designed to manage supplier onboarding and data management.
Supplier data provided during onboarding is verified by eftsure to ensure that only legitimate information is entered into our finance system.
eftsure is used by organisations including Parks Victoria, Griffith University, Monash Health, Alfred Health, NSW Ports, Department of Education (Victoria) and now Great Ocean Road Coast and Parks Authority.
eftsure guidance for existing suppliers
You can update your details at any time by contacting procurement@GreatOceanRoadAuthority.vic.gov.au and ask them to send you an 'eftsure change request'.
It's your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
eftsure guidance for new suppliers
As part of the onboarding process, you will be asked by your contact at the department to supply your company name, and email address.
You will then receive an email invitation from eftsure asking you to register your details as a new supplier, including your:
- ABN
- company name
- address
- email
- bank account details
- Insurance certifications
After you have registered your details, you may receive a call from an eftsure team member (usually within 24-48 hours) to verify that the details are correct.
You will receive a confirmation email from eftsure when your data has been verified.
You can update your details at any time by contacting procurement@GreatOceanRoadAuthority.vic.gov.au and ask them to send you an 'eftsure change request'.
It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
How to change your data with eftsure
It is your responsibility to ensure your details are up to date. Please notify us immediately if your details change, or if you notice any discrepancies.
To update your details, contact the area of the department that you normally do business with and ask them to send you an 'eftsure change request'.
You will then receive an email from eftsure with a link to update your data in their portal, and then a confirmation email once your data has been verified.
Depending on the data to be updated, you may receive a phone call from an eftsure team member to verify your details over the phone before you receive a confirmation email.
Contacts
For eftsure technical support, phone: 1300 985 976.
Purchase Orders
Suppliers engaged to deliver goods and services will operate under the Authority’s Purchase Order Agreement*
Important: Under no circumstances should a Supplier commence the delivery of services or provide goods without first receiving an official Authority Purchase Order. To ensure prompt payment, the Authority’s Purchase Order number must be recorded on your invoice.
*Applies when no other formal contract exists between the parties.
Procurement Activity Plan
This information is accurate as of 1st September 2024.
Please note:
All planned procurement projects are subject to revision or cancellation. The information in the Procurement Activity Plan is provided for planning purposes only. The plan does not represent a solicitation or constitute a request for proposal, nor is it a commitment by the Authority to purchase the described goods or services.
Procurement Complaints Process
If you wish to lodge a complaint regarding a procurement process, please email the Procurement Unit at procurement@greatoceanroadauthority.vic.gov.au
Within five business days of receipt of the complaint the Authority will provide a written acknowledgement of the complaint and assign an independent person to investigate.
No later than 20 business days of receipt of the complaint the Authority will provide the Supplier with a written response detailing the outcome of the investigation.
Gifts, Benefits and Hospitality
Our policies and processes provide public confidence in our decision-making.
We discourage you from making an offer of a gift, benefit or hospitality to our employees.
As a Supplier to the Victorian Government consequences may apply if you act contrary to our policy and/or the Victorian Government Supplier Code of Conduct.
Procurement Enquiries
Please direct your procurement enquiries to procurement@greatoceanroadauthority.vic.gov.au