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FRONT OFFICE DUTY MANAGER – KENNETT RIVER FAMILY CARAVAN PARK

Closing on: May 24, 2022

About the Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road. 

In partnership with our Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road. 

As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation ‘hot spots’ and provide a great visitor experience. 

All revenue raised through our commercial endeavours is reinvested back into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.

About our Caravan Parks

Our eight self-managed caravan parks generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 750,000 visitor nights annually. 

Situated adjacent to some of the most spectacular beaches on the coast, our caravan parks offer a range of accommodation options for families, tourists, students and visitors. 

Purpose of the position

The role of the Front Office Duty Manager – Kennett River Family Caravan Park is principally to assist the Park Managers with the day-to-day operations and management of the Caravan Park. The Front Office Duty Manager works under the supervision of the Park Managers and implements their directions. In the absence of the Park Managers (annual leave, rostered days off), the Front Office Duty Manager shall act on their behalf and assume responsibility for daily management of the Park.

The focus of the role is to assist with the administrative management of the caravan park, the daily deployment of staff, and daily service delivery to the customers. When the Park Managers are also on site, the Front Office Duty Manager may perform reception duties or general office duties, be asked to assist with maintenance within the Park, and deal with any customer issues that may arise.

When the Park Managers are not on duty, the Front Office Duty Manager will be in charge of the daily operations and will perform tasks as have been delegated by the Park Managers or, working autonomously, will deal with customer issues or enquiries that may arise.

Qualifications and experience:

  • Preferable but not essential a Degree, Diploma or Certificate IV in the field of Hospitality Management or related field of study
  • Minimum of three years’ experience in a Supervisory/Management position within the Hospitality Industry, preferably within an environment that has large volume of accommodation bookings
  • Demonstrable experience in staff management, working a range of rosters and shifts
  • Experience utilising the RMS accommodation management booking software.

Applications require:

  • A current resume
  • Response to key selection criteria
  • Names of three referees who have consented to providing their contacts.

Applications for this position close at 9.00am, Tuesday 24 May 2022.

All applications will be treated in strict confidence.

Job Category: Caravan Park
Job Type: Full Time
Job Location: Kennett River