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CUSTOMER SERVICE OFFICER – KENNETT RIVER FAMILY CARAVAN PARK

Closing on: May 25, 2022

About the Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority (the Authority) was established on 1 December 2020 to deliver better protection and management of the iconic coast and parks of Victoria’s Great Ocean Road. 

In partnership with our Traditional Owners, our role is to manage, protect, rehabilitate and foster resilience of the natural, cultural and heritage values of coastal Crown land and marine waters along the Great Ocean Road. 

As a public land manager for the Great Ocean Road coast and parks, we manage a wide variety of public land from National Parks to coastal beaches to town foreshores. We also lead visitation policy and planning for the scenic landscapes along the Great Ocean Road to manage visitation ‘hot spots’ and provide a great visitor experience. 

All revenue raised through our commercial endeavours is reinvested back into the coast to ensure the Great Ocean Road region can be enjoyed now and for generations to come.

About our Caravan Parks

Our eight self-managed caravan parks generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 750,000 visitor nights annually. 

Situated adjacent to some of the most spectacular beaches on the coast, our caravan parks offer a range of accommodation options for families, tourists, students and visitors. 

Purpose of the position

The role of the Customer Service Officer – Kennett River Family Caravan Park is is accountable for the excellent service and customer satisfaction including customer needs and guest requirements.

The Caravan Park Customer Service Officer is responsible to assist with the day-to-day front-of-house reception duties of the Caravan Park. 

Qualifications and experience:

  • Practical administrative skills and customer service experience in a hospitality or retail environment involving front of house duties.
  • Experience utilising the RMS accommodation management booking software (preferred).

Applications require:

  • A current resume
  • Response to key selection criteria
  • Names of three referees who have consented to providing their contact details.

Applications for this position close at 9.00am, Wednesday 25 May 2022.

All applications will be treated in strict confidence.

VIEW POSITION DESCRIPTION

Job Category: Caravan Park
Job Type: Casual
Job Location: Kennett River